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Home > Cancer Services > Ambulatory Infusion Center > FAQs About the Ambulatory Infusion Center

FAQs About the Ambulatory Infusion Center

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Where is the Infusion Center located?

We are located at The Valley Hospital’s Luckow Pavilion on the 2nd floor. The registration desk is on the main concourse of the 2nd floor and you must stop here to register prior to coming back to the infusion area. Please arrive 15 minutes early to register. Also, please make sure to make all of your appointments at the registration desk.

Who do I call if I need to change my appointment?

If you just need to change the time of your appointment, please call one of our business associates at 201-634-5376 between the hours of 8:00 a.m. and 5:30 p.m., Monday through Friday. If you need to change the date of your appointment, please check with your doctor first.

What should I bring with me?

You need to bring a form of identification (driver’s license) and insurance cards for our registration area. Also, please bring a list of the medications you take at home, a copy of your advance directive (if you have one), and any medications that you will need to take during the time you are here. If you have special dietary needs or will be here all day, you can bring dietary items with you.

Can I have visitors?

Yes, family and friends are welcome, although it is not an appropriate setting for small children. Out of respect for our other patients, please limit the number of visitors who come with you.

Should I eat breakfast?

Yes, eat your regular breakfast prior to arriving. There is a café on the first floor that is open from 7:00 a.m. to 2:30 p.m. There are also complimentary beverages and snacks available in our lounge. Vending machines are also available on the first floor in our building after 2:30 p.m.

Is lunch served?

The Infusion Center has snacks available. If you have special dietary needs, please feel free to bring your own food. There is a refrigerator and a microwave available. Also, the café on the first floor is open until 2:30 p.m. for your family or if you would like additional food.

How long will I be at the Infusion Center?

Treatment times vary according to what medication you will be receiving as ordered by your doctor. Please ask your doctor how long your treatment will take.

Can I drive myself home after my treatment?

Although most patients will be able to drive themselves home, it is a good idea to have someone bring you on your first visit. Some medications cause drowsiness.

What should I wear?

Please wear comfortable clothing with easy access to start your intravenous therapy. Also, it is sometimes cool in the Center, so wear clothes that will keep you warm. We also have warm blankets available.

I have a lot of questions. Who will be able to answer my questions?

There is an experienced team of chemotherapy-certified RNs, all of whom are qualified to answer your questions. There is a clinical oncology pharmacist available to answer your questions as well. We will refer you to your physician for questions he/she needs to respond to.

My family member needs one-on-one assistance with daily living needs. Will the Center provide this?

Because we are an outpatient facility, we are unable to provide one-on-one assistance. If a patient requires a high level of assistance, we will ask a family member or aide to accompany the patient. However, if you just need assistance with walking and getting out of a chair, we would be pleased to assist you.

Can I bring my laptop?

Yes, and there is wireless internet access available to our patients. When you arrive, your nurse can give you a username and password to access the network.

What if I need daily treatments?

The Center at Luckow is only open Monday through Friday. For patients needing daily treatments, such as IV antibiotics, we will make arrangements for our patients to be seen at the hospital on the weekend. We will provide the information to you on Friday as to the location and time for those weekend treatments.


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